Effective from: 14.04.2025

Last Updated: 14.04.2025

PRIVACY

Royal Flush Ventures is committed to protecting your personal information. This Privacy Policy lets you know what information we collect when you use our services, why we collect this information, and how we use the collected information.

Please note that this Privacy Policy will be agreed upon between you and crowngreen.com (‘We’, ‘Us’ or ‘Our’, as appropriate). This Privacy Policy is an integral part of the crowngreen.com Terms and Conditions.

The website crowngreen.com ("Casino", "Website", “Company”, "We", "Us", "Our") is owned and operated by Royal Flush Ventures, a company registered in accordance with Anjouan Law, registration No. 161620, Address: Autonomous Island of Anjouan No. 15797, Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros. Royal Flush Ventures is licensed and regulated by the Anjouan Gaming Authority and operates under License No. XXX/XXX issued to Gaming Services Provider, authorized and regulated by the Government of Anjouan.

We may periodically make changes to this Privacy Policy and will notify you of these changes by posting the modified terms on our platforms. We recommend that you revisit this Privacy Policy regularly.

INFORMATION COLLECTED

We consider information that may be used to identify an individual, including but not limited to, first and last name, date of birth, home or other physical address, email address, phone number or other relevant information, to be Personal Information (‘Personal Information’). You may be asked to provide Personal Information when you use our website, register for an account, or use our services. The Personal Information that we collect may include information such as contact information (including telephone number), shipping information, billing information, transaction history, website usage preferences, and feedback regarding the services. This information is held by us on servers based in Germany and elsewhere from time to time. When you interact with the services, our servers keep an activity log unique to you that collects certain administrative and traffic information including source IP address, time of access, date of access, web page(s) visited, language used, software crash reports, and type of browser used. This information is essential for the provision and quality of our services. We do not collect Personal Information about you without your knowledge.

MEANS OF COLLECTING AND PROCESSING DATA

We may automatically collect certain data as discussed above and receive Personal Information about you where you provide such information through the services or other communications and interactions on the crowngreen.com site. We may also receive Personal Information from online vendors and service providers, and from customer lists lawfully acquired from third-party vendors. In addition, we may engage the services of third-party service providers to provide technical support, process your online transactions, and maintain your account. We will have access to any information you provide to such vendors, service providers, and third-party e-commerce services, and we will use the Personal Information as set out in this Privacy Policy. This information will only be disclosed to third parties outside the company in accordance with this Privacy Policy. We take steps to ensure that our arrangements with third-party service providers and online vendors protect your privacy.

INFORMATION USE

We use the Personal Information we collect from you to deliver our services, provide customer support, undertake necessary security and identity verification checks, process any of your online transactions, assist your participation in third-party promotions, meet certain business requirements, and for any other purpose related to the operation of the services. As such, we may share your Personal Information with our carefully selected partners (including any other parties that have data-sharing arrangements with them).

Your Personal Information may also be used by us to provide you with: (1) promotional offers and information regarding our products and services; and (2) promotional offers and information regarding the products and services of our partners to expand the range of products offered and improve our customer service. From time to time, we may request information from you via surveys or contests. Participation in these surveys or contests is completely voluntary, and you have the choice of whether or not to disclose such information. Information requested may include contact information (such as name, correspondence address, and telephone number), and demographic information (such as zip or postal code or age). By accepting any contest prize or winnings from us, you consent to the use of your name for advertising and promotional purposes without additional compensation, except where prohibited by law. Unless you have opted out of receiving promotional information, we may also use your Personal Information (including your email address and phone number) to provide you with information regarding our products, services, and promotions, including other gaming products (such as online poker, casino, betting, backgammon), and products and services from third parties carefully selected by us.

CERTAIN EXCLUDED DISCLOSURES

We may disclose your Personal Information if required to do so by law or if we believe in good faith that such action is necessary to: (1) comply with any legal process served on us, any of our sites, or the services, or in circumstances where we are under a substantially similar legal obligation; (2) protect and defend our rights or property; or (3) act to protect the personal safety of users of the services or the public. If, in our sole determination, you are found to have cheated or attempted to defraud us, the company, or any other user of the services in any way, including but not limited to game manipulation or payment fraud, or if we suspect you of fraudulent payment (including use of stolen credit cards), or any other fraudulent activity (including any chargeback or other reversal of a payment) or prohibited transaction (including money laundering), we reserve the right to share this information (together with your identity) with other online gaming sites, banks, credit card companies, appropriate agencies, and relevant authorities. (4) For the purpose of research on the prevention of addiction, data can be made anonymous and passed on to the respective institutions.

ACCESS

You may ‘opt out’ of receiving any promotional communications either by choosing to opt out via your account settings on our sites or services, or in an email you receive from us, or at any time by sending an email or writing to us at Customer Service.

In addition, you may contact us if you: 1) want to confirm the accuracy of the Personal Information we have collected about you; 2) would like to update your Personal Information; and/or 3) have any complaints regarding our use of your Personal Information. If requested, we will (1) update any information you have provided to us, if you demonstrate the necessity for such changes; or (2) mark any information to prohibit future use for marketing purposes. For the avoidance of doubt, nothing in this Privacy Policy shall prevent us from retaining your Personal Information where we are required to do so by law.

COOKIES

Information Placed on Your Device When accessing our services, we may store information on your device. This information is referred to as cookies, which are small text files stored on your device when you visit online pages that record your preferences. We also use Local Shared Objects or ‘flash cookies’. Flash cookies are similar to browser cookies and allow us to remember information about your visits across our sites. Neither cookies nor flash cookies can be used to access or use other information on your computer. We only use these methods to track your use of our services. Cookies help us monitor traffic to the site, improve our services, and make them easier and/or more relevant for your use. We also use flash cookies and third-party cookies to help us show you more relevant and desirable advertisements.

Strictly Necessary Cookies Strictly necessary cookies are essential to allow users to move around a website and use its features, such as accessing secure areas of the website or making financial transactions. Without these cookies, we would not be able to make our websites work efficiently.

During the Registration Process These cookies hold information collected during your registration and allow us to recognize you as a customer and provide the services you require. We may also use this data to better understand your interests online and enhance your visits to our platforms.

On Our Website For visitors to our website, we use cookies to collect information. Our servers use three different types of cookies:

1. A session-based cookie: allocated to your computer for the duration of your visit to our website. It helps you move around the site faster and provides relevant information if you are a registered customer. This cookie automatically expires when you close your browser.
2. A persistent cookie: remains on your computer for a period of time set for each cookie. Flash cookies are also persistent.
3. Analytical cookies: allow us to recognize and count the number of visitors to our site and see how visitors use our services. These help us improve the way our sites work, for example, by ensuring you can easily find what you're looking for.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies. The Help menu in most browsers will explain how to prevent your browser from accepting new cookies, notify you when you receive a new cookie, and disable cookies altogether.

Flash Cookies You can modify your Flash Player settings to prevent the use of flash cookies. The Settings Manager of your Flash Player allows you to manage your preferences. To disallow flash cookies from all third-party content, go to the ‘Global Storage Settings’ panel of the Settings Manager, deselect the checkbox labeled ‘Allow third party flash content to store information on your computer,’ and close the Settings Manager. You can also adjust your settings for specific websites you visit through the ‘Website Storage Settings’ panel in the Settings Manager.

If you are using an old version of Flash Player or a legacy browser, the Settings Manager may not be available. We recommend updating to the latest versions.

If you choose to decline cookies, some interactive features on our sites may not function properly.

CONSENT TO USE OF ELECTRONIC SERVICE PROVIDERS

To play real money games on our services, you will be required to send and receive money via third-party electronic payment systems. By accepting this Privacy Policy, you expressly consent to the use of your Personal Information necessary for processing transactions, including the transfer of information outside of your country when required. We take steps to ensure these systems protect your privacy.

CONSENT TO SECURITY REVIEW

We reserve the right to conduct a security review at any time to validate the registration data provided by you and verify your use of the services and financial transactions for potential breaches of our Terms and Conditions or applicable law. By using our services, you authorize us to use and disclose your Personal Information to third parties for validation purposes, including transferring information outside your country. Security reviews may include, but are not limited to, ordering credit reports or verifying your information against third-party databases. You agree to provide any required information or documentation.

SECURITY

We understand the importance of security and employ appropriate measures to protect your information. All Personal Information received directly from you is stored in an encrypted and password-protected database within our secure network, behind state-of-the-art firewall software. Our services support SSL Version 3 with 128-bit encryption. We ensure that our subsidiaries, agents, affiliates, and suppliers implement adequate security measures.

PROTECTION OF MINORS

Our services are not intended for or directed at individuals under the age of eighteen (18) or the lawful age in their jurisdiction. By providing information to us, you confirm you are 18 years old or above. We actively monitor for underage users and conduct security reviews when necessary. If we become aware of any minor attempting to access our services, we will reject and delete their information.

INTERNATIONAL TRANSFERS

Personal Information collected on the services may be stored and processed in any country where we or our affiliates, suppliers, or agents maintain facilities. By using our services, you consent to the transfer of your information outside of your country, including to jurisdictions without adequate privacy laws. We ensure our agents, affiliates, and suppliers comply with our privacy standards regardless of location.

THIRD-PARTY PRACTICES

We cannot guarantee the protection of information you provide to third-party sites linked from our services or collected by third parties involved in our affiliate programs. These sites operate independently, and their data practices are governed by their own privacy policies.

LEGAL DISCLAIMER

Our services operate on an “AS-IS” and “AS-AVAILABLE” basis without liability. We are not responsible for events beyond our control. While we strive for secure processing of your Personal Information, we do not guarantee error-free performance and are not liable for any indirect, incidental, consequential, or punitive damages related to its use or disclosure.

CONSENT TO PRIVACY POLICY

By using our services, you agree to this Privacy Policy. This is our complete and exclusive Privacy Policy, superseding previous versions. It should be read with our Terms and Conditions and any other applicable terms posted on our platforms. Continued use of our services after updates constitutes acceptance of the revised policy. We encourage you to review it regularly.

In accordance with Article 77 of the GDPR, you have the right to lodge a complaint regarding your data processing with a supervisory authority in your habitual residence, place of work, or place of alleged infringement.

DELETE PERSONAL DATA

You may request the deletion of your personal data if crowngreen.com no longer has a legal basis to store or process it. This right is not absolute—deletion may not occur if legal obligations require us to retain the data. You can request deletion by contacting support@spin8bet.8win.io.

OTHER WEBSITES

Our website may contain links to external sites not controlled by us and not covered by this Privacy Policy. These operators may collect and use your information in accordance with their own policies. We are not responsible for the content or functionality of these external sites.