Effective from: 03.04.2026

Last Updated: 03.04.2026

Please read this information carefully for your own benefit.

crowngreen.com is operated by 3-102-956921 SOCIEDAD DE RESPONSABILIDAD LIMITADA, having its office at rovince 01 San Jose, District 02 Escazu, San Rafael, Guachipelin. Gambling is intended to be a form of entertainment, fun, and excitement for our Users. However, we recognize that for some individuals gambling may have negative consequences. We are committed to promoting responsible gaming and providing tools to help Users maintain control over their gambling activity.

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Interpretation

Words with initial capital letters have meanings defined under the following conditions. The following definitions shall apply equally regardless of whether they appear in singular or plural form.

Definitions 

For the purposes of these Terms and Conditions:

• Account means a unique account created for You to access our Service or parts of our Service;

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to 3-102-956921 SOCIEDAD DE RESPONSABILIDAD LIMITADA ;

• Service refers to the Website;

• Website refers to crowngreen.com;

• You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Responsible Gambling

Gambling means entertainment, fun, and excitement for the majority of our Users. However, we recognize that for some Users, gambling can have negative side effects. In medical science, pathological gambling has long been recognized as a serious illness.

From day one, we have taken this issue seriously and strive to help. "Responsible Gambling" includes a variety of measures through which gambling providers can help minimize the risk of negative consequences. If issues do arise, we aim to take proactive steps to mitigate them.

The most effective tool in combating gambling-related harm is knowledge and education. We believe that providing our Users with a clear understanding of the risks associated with gambling can help them maintain self-control and ensure gambling remains a safe and enjoyable activity.

You must be at least 18 years old (or the legal gambling age in your jurisdiction) to use our Service.

To prevent underage gambling, we recommend:

• Keeping your login details secure

• Not sharing your account with anyone

• Password-protecting your devices

• Not saving passwords on shared devices

• Keeping payment methods out of reach of minors

• Not leaving your device unattended while logged in

Processing of Data for Responsible Gambling Purposes

We respect your privacy and are committed to protecting your personal data. Your information will not be shared with third parties without your consent, except where required by law. 

We process personal data for the purposes of responsible gambling, including but not limited to:

- monitoring player behavior to detect signs of problematic gambling;

- applying deposit limits, loss limits, and session limits;

- enforcing self-exclusion and cooling-off periods;

- preventing access to gambling services for at-risk players;

- complying with legal and regulatory obligations related to player protection.

Such processing may include automated decision-making and profiling to identify high-risk behavior patterns.

Where required, we may share relevant data with regulatory authorities or responsible gambling organizations.

Monitoring and Intervention

We actively monitor player activity to identify potential indicators of problem gambling.

Where such indicators are detected, we may take appropriate measures, including:

- contacting the player with responsible gambling recommendations;

- applying restrictions on the account;

- requiring additional verification;

- temporarily suspending or permanently closing the account.

These measures are implemented to protect players and comply with regulatory requirements.

Information and Contact

Our Support Team is available to assist you via email at no additional cost:

• Email: support@crowngreen.com

We will never share your information with third parties without your consent.

You can take a self-assessment test to check if you may have a gambling problem at:

• https://www.begambleaware.org/gambling-problems/do-i-have-a-gambling-problem/

For more information about gambling addiction and support:

• https://www.begambleaware.org/safer-gambling/

Helpful Tips 

We recommend considering the following before gambling to ensure it remains a fun and safe activity:

• Set a deposit limit: Before you start gambling, think about how much you can afford based on your financial situation. Only play with amounts intended for entertainment.

• Do not chase losses: Avoid taking excessive risks to recover previous losses. Remember that gambling is for entertainment, not a way to earn money.

• Set a time limit: Establish a time limit for your gambling sessions and stick to it. Keep gambling in balance with other hobbies and responsibilities.

• Play smart: Avoid gambling when you are stressed, depressed, or under pressure. Do not gamble while under the influence of medication, drugs, or alcohol.

• Take breaks: If you feel tired or lose concentration, take a break.

• Use only one account: Having a single account helps you maintain awareness of the time and money you spend on gambling.

If you are concerned about your gambling behavior, consider the following questions:

• Does gambling affect your work or daily responsibilities?

• Has gambling caused conflicts with family or friends?

• Do you try to win back losses?

• Have you borrowed money to gamble?

• Do you consider gambling as a source of income?

• Do you find it difficult to limit your gambling?

If you answer "yes" to several of these questions, you may be at risk of problem gambling and should consider taking preventive action.

Listed below are reputed organizations committed to helping those who struggle with gambling problems, and can be contacted at any time:

• Gamblers Anonymous

• Gambling Therapy

• GamCare

Protection of Minors

You must be at least 18 years old to use our Service. To prevent unauthorized access, keep your login credentials secure and out of reach of minors.

We recommend using parental control software to prevent children from accessing inappropriate online content. Helpful resources for internet filters:

• https://famisafe.wondershare.com/internet-filter/best-internet-filters.html

Self-Exclusion

If you are diagnosed with a gambling addiction or wish to refrain from gambling for any reason, we are here to support you.

Self-Exclusion allows you to voluntarily exclude yourself from all gambling services for a set period. This decision is binding and cannot be reversed within the chosen timeframe.

• Email: support@crowngreen.com

You may request to exclude yourself from our services for a period between 6 months and 5 years.

• Self-exclusion is binding and cannot be reversed during the selected period

• You must not create a new account during this time

• Any attempt to bypass self-exclusion may result in a permanent ban

• You will not receive promotional materials during the exclusion period

To activate self-exclusion, contact: support@crowngreen.com

During the self-exclusion period:

- your account will be immediately suspended;

- all access to gambling services will be blocked;

- no marketing communications will be sent to you;

- any attempt to circumvent self-exclusion may result in permanent account closure.

We take all reasonable measures to prevent the creation of new accounts during the self-exclusion period.